Contacting Us For Support Today

Are you having disagreements or a conflict with a neighbor, business partner, family member or someone else?

Call Us

(541) 383-0187

Email Us

support@solutionsco.org

Address

1010 NW 14th St, Bend, OR 97703

Hours

We’re open Monday – Friday
from 8:30 am – 4:30 pm.

Contact Us For Support Today

Are you having disagreements or a conflict with a neighbor, business partner, family member or someone else?

If you need a neutral third-party to step in and help you and others have a difficult conversation, please contact us. Our approach to mediation is confidential, very affordable, and results in agreements of lasting impact and value. 

Do you need help planning and facilitating an upcoming meeting?

If you are planning an upcoming internal or external meeting, please contact us. We can provide assistance in developing your agenda and keeping the meeting on track. Our trained facilitators are experts at helping mitigate potential conflicts or simply making sure everyone attending has their opportunity to participate.

Is your group or school hoping to develop conflict resolution tools?

We create tailored programs that your organization or school can use to develop in-house expertise on creative solutions to disagreements or impasse. We can also provide educational programs in-line with Restorative Justice (RJ) goals and practices that have been proven very successful nationwide.

Need Conflict Coaching or Just Want Advice?

If you aren’t sure about whether or not you need assistance, please contact us. We will quickly assess your situation and needs, then offer what we or other partner organizations can do to help. Our advice is free and we have Board Members, Staff, and Volunteers with a wealth of expertise in counseling, law, finance, and more.

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frequently asked questions

Mediation is a constructive communication process facilitated by a neutral third-party to assist people in conflict. The objective: The parties in dispute create their own solutions to the problem at hand, put things in writing, and sign a private-party agreement.

The mediation process begins by both parties consenting to mediate; they volunteer to meet and keep all the details of their communication on the dispute confidential. On meeting, each person is asked to summarize why they are present and what their desired outcome will be. Throughout the process, a mediator seeks to fully understand the issues from both perspectives, often times asking clarifying questions or reframing toxic language in a more constructive way.

The individuals are then guided in a discussion to frame an agenda, a list of top issues they agree to discuss in further detail. During two-way communication, the mediator can and often will provide some examples of just how other individuals in similar circumstances resolved their own conflict. If the parties get stuck or reach a perceived impasse, mediators often will help them brainstorm options or, when needed, meet with each one-on-one to better understand any underlying or previously unspoken issues at play. In the end, a mediated agreement is written in the words of the parties involved, then signed and dated by all present; including the mediator.

Our flat rate fee for your visit is $400 for two-hours of mediation. We encourage both parties in dispute to split the initial and all later fees. Payment is required on arrival in the form of cash, check, or credit card. 

If you have a valid hardship that is making it difficult to pay our fees, speak with a staff member or your assigned mediator, they may be able to help reduce or, with authorization from the Executive Director, eliminate your fees.

Generally, parties in dispute can work with a mediator and come to a written agreement within two hours. However, that may not be true for every case. Some situations can be resolved in less time and some require more time. The amount of time required to find solutions and write an agreement is dependent on the good faith of the participants, the scope and depth of the conflict, and extenuating circumstances such as scheduling sessions, availability of the parties and mediators involved, and any changing dynamics to the conflict in question.