Answers to the most frequently asked questions from those we serve...

If you can not find an answer to your question below, please feel free to call us today at 541-383-0187 and someone will get you the answers you need.


What is mediation?

A constructive communication process facilitated by a neutral third-party to assist people in conflict. The objective: The parties in dispute create their own solutions to the problem at hand, put things in writing, and sign a private-party agreement.


How does mediation work?

The mediation process begins by both parties consenting to mediate; they volunteer to meet and keep all the details of their communication on the dispute confidential. On meeting, each person is asked to summarize why they are present and what their desired outcome will be. Throughout the process, a mediator seeks to fully understand the issues from both perspectives, often times asking clarifying questions or reframing toxic language in a more constructive way. The individuals are then guided in a discussion to frame an agenda, a list of top issues they agree to discuss in further detail. During two-way communication, the mediator can and often will provide some examples of just how other individuals in similar circumstances resolved their own conflict. If the parties get stuck or reach a perceived impasse, mediators often will help them brainstorm options or, when needed, meet with each one-on-one to better understand any underlying or previously unspoken issues at play. In the end, a mediated agreement is written in the words of the parties involved, then signed and dated by all present; including the mediator.


How much does mediation cost?

Our flat rate fee for your initial visit is $360 for the first two-hours of mediation. Afterwards, we charge $180/hour for all subsequent mediation sessions, as required. We encourage both parties in dispute to split the initial and all later fees. Payment is required on arrival in the form of cash, check, or credit card. If you have a valid hardship that is making it difficult to pay our fees, speak with a staff member or your assigned mediation. they may be able to help reduce or, with authorization from the Executive Director, eliminate your fees.


How long does mediation take?

Generally, parties in dispute can work with a mediator and come to a written agreement within two hours. However, that may not be true for every case. Some situations can be resolved in less time and some require more time. The amount of time required to find solutions and write an agreement is dependent on the good faith of the participants, the scope and depth of the conflict, and extenuating circumstances such as scheduling sessions, availability of the parties and mediators involved, and any changing dynamics to the conflict in question.


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